GRACE RECOVERY HUB PTY LTD, accessible at https://gracerecoveryhub.com.au, is committed to protecting and upholding all stakeholders' rights to privacy and dignity, including participants, staff, management and representatives of other service agencies.

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GRACE RECOVERY HUB PTY LTD is committed to protecting and upholding the participants' rights to privacy and dignity as we collect, store and handle information about them, their needs and the services provided to them.

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GRACE RECOVERY HUB PTY LTD is subject to NDIS Quality and Safeguards Commission rules and regulations. GRACE RECOVERY HUB PTY LTD will follow the guidelines of the Australian Privacy Principles in its information management practices.

This policy conforms to the Federal Privacy Act (1988) and the Australian Privacy Principles, which govern personal information collection, use, and storage.

 

This policy will apply to all records, whether hard copy or electronic, containing personal information about individuals and interviews or discussions of a sensitive personal nature

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What Personal Information do we collect and why?

GRACE RECOVERY HUB PTY LTD will ensure that each participant understands and agrees to the type of personal information collected and the reasons for collection. If the material is to be recorded in an audio or visual format, the participant must agree to their involvement in writing before any material can be collected. The participant must also be informed when the material is being recorded in an audio or visual format.

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GRACE RECOVERY HUB PTY LTD will ensure that:

- participants are provided with information about their rights regarding privacy and confidentiality

- participants and organisational personnel are provided with privacy and confidentiality is assured when they are being interviewed or discussing matters of a personal or sensitive nature

- participants are informed of GRACE RECOVERY HUB PTY LTD's confidentiality policies using the language, mode of communications and terms they are most likely to understand

- GRACE RECOVERY HUB PTY LTD will attempt to locate interpreters and use easy-read materials.

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The Personal Information we collect includes (but is not limited to)

• Your name

• Your email address and/or phone number

• Your residential address

• Your date of birth

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How is your Personal Information stored, used and disclosed?

GRACE RECOVERY HUB PTY LTD requires staff and management to be considered and consistent when writing documents regarding a participant and when deciding who has access to this information.

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GRACE RECOVERY HUB PTY LTD will ensure that:

- it meets its legal and ethical obligations as an employer and service provider concerning protecting the privacy of participants and organisational personnel

- all staff, management and volunteers understand the requirements to meet their obligations

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Your Personal Information may be securely stored on servers located outside of Australia. If your Personal Data is stored outside of Australia, it will only be in countries that have adequate privacy protections.

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Accessing or Correcting your Personal Information

You have the right to

• Request a copy of the Personal Information that we hold about you

• Request corrections or updates to the Personal Information that we hold about you, if you believe that the Personal Information that we hold about you is incorrect or incomplete

• Request the deletion of the Personal Information that we hold about you

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For requests relating to Personal Information, please contact us via either:

• Email: Info@gracerecoveryhub.com.au

• Phone: 03 5917 2176

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Although we will endeavour to comply with your request within 14 days, we will require verification of identity to ensure that such requests are authorised.

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We may be legally required to refuse your request or partially redact requested Personal Information, as per legal requirements such as in the Privacy Act. If we are unable to reasonably comply with your request, we will explain why in our response.

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Questions, Comments or Complaints

If you have any questions, comments, or complaints about this policy or how this policy has been implemented, please do not hesitate to contact us via either:

• Email: Info@gracerecoveryhub.com.au

• Phone: 03 5917 2176

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We will respond to queries within 14 days. If you are dissatisfied with our handling of a privacy complaint, you have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC), the Australian privacy regulator (www.oaic.gov.au).​

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This privacy policy was last updated on 7 Nov 2022