Cookie & Data Protection Policy

Organisation: Grace Recovery Hub
Website: gracerecoveryhub.com.au

Grace Recovery Hub is committed to protecting the privacy and personal information of participants, families, carers, employees, and visitors to our website.

We manage personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

As a provider supporting individuals under the National Disability Insurance Scheme, we recognise our responsibility to maintain strict confidentiality and privacy standards.

1. Personal Information We Collect

Grace Recovery Hub may collect personal information including:

Full name
Phone number
Email address
Residential address
Enquiry or referral details
Employment application information
Feedback or complaints

Sensitive information (such as disability-related information) will only be collected when necessary and with your consent.

2. How We Collect Information

We may collect personal information when you:

Submit a contact form on our website
Make an enquiry about services
Request support services
Apply for employment
Provide feedback or complaints
Communicate with us by phone or email

3. How We Use Personal Information

Grace Recovery Hub uses personal information to:

Provide disability and recovery support services
Respond to enquiries and service requests
Manage referrals
Improve service quality
Communicate with participants, families, and carers
Meet legal and regulatory requirements

We only collect information that is reasonably necessary for providing services.

4. Disclosure of Personal Information

We may disclose personal information to:

Staff and authorised service providers
Professionals involved in participant support (with consent)
Government agencies or regulators where required by law

Grace Recovery Hub does not sell or rent personal information to third parties.

5. Cookies and Website Tracking

Our website may use cookies to improve your browsing experience.

What Are Cookies

Cookies are small files stored on your device when visiting a website.

They help websites remember preferences and collect basic analytics information.

Types of Cookies We Use

Essential Cookies
Required for the website to function properly.

Analytics Cookies
Help us understand how visitors use our website so we can improve accessibility and usability.

Functional Cookies
Remember user preferences.

We do not use cookies to collect sensitive personal information.

6. Managing Cookies

You can manage cookies through your browser settings. Most browsers allow you to:

Accept or reject cookies
Delete stored cookies
Receive alerts before cookies are stored

Disabling cookies may affect certain website features.

7. Data Security

Grace Recovery Hub takes reasonable steps to protect personal information from:

Loss
Misuse
Unauthorised access
Disclosure

Security measures include secure systems, restricted access, and staff confidentiality obligations.

8. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Meet legal obligations
Resolve complaints or disputes
Comply with regulatory requirements

9. Access and Correction

You may request access to personal information we hold about you and request corrections if necessary.

To make a request, please contact us using the details below.

10. Complaints

If you believe your privacy has been breached, please contact us.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

11. External Links

Our website may contain links to third-party websites. Grace Recovery Hub is not responsible for the privacy practices of external websites.

12. Changes to This Policy

Grace Recovery Hub may update this policy from time to time. Updates will be posted on this page with the revised effective date.

Website Terms and Conditions

Acceptance of Terms

By accessing the Grace Recovery Hub website, you agree to be bound by these Terms and Conditions.

If you do not agree with these terms, please do not use the website.

Website Content

The information on this website is provided for general information purposes only and may change without notice.

Intellectual Property

All content on this website including text, images, graphics, logos, and design is the property of Grace Recovery Hub unless otherwise stated and may not be reproduced without permission.

Acceptable Use

Users must not:

Attempt unauthorised access to the website
Upload malicious software
Use the website for unlawful activities

External Links

Our website may include links to other websites. Grace Recovery Hub is not responsible for the content or privacy practices of those sites.

Limitation of Liability

While we aim to ensure information on our website is accurate and current, Grace Recovery Hub makes no guarantees regarding completeness or reliability.

Grace Recovery Hub will not be liable for any loss resulting from the use of this website.

Website Disclaimer

The information on this website is provided for general informational purposes only.

Grace Recovery Hub aims to provide accurate information about disability recovery and support services, however the information should not be considered professional, medical, or legal advice.

Support eligibility and funding availability under the National Disability Insurance Scheme may vary depending on individual circumstances.

Please contact Grace Recovery Hub directly for personalised advice about available services.

Cookie Notice (Popup for Website)

We use cookies

Grace Recovery Hub uses cookies to improve your browsing experience and analyse website traffic. By continuing to use our website, you agree to our use of cookies.

Please read our Privacy Policy for more information.

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